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Still have questions?

• How do credits and Agent/workspace compute work?

  CodePlatform usage is measured in ACU (Agent Compute Unit), a unified metric that tracks the resources consumed by your workspace. Your plan includes a monthly credit allowance (e.g., $25 for Core, $100+ for Pro). These credits cover your ACU and serverless Cloud project usage. On Pro and Enterprise plans, credits are placed in a Shared credit pool across the project and deducted from the billing owner's balance, so you don't need to worry about per-user limits.

• What happens when I run out of monthly credits?

  If you are on the Core, Pro, or Enterprise plan, you can purchase On-demand credit top-ups at any time to keep building. Top-up credits remain active for 6 months. Our system always prioritizes consuming your monthly allowance first, followed by the top-up credits closest to expiration.

• When does my plan's included usage renew? Do credits roll over?

  Your included usage renews every month. Credit rollovers are exclusively available on the Pro plan. If you are a Pro user, any unused credits from your monthly allowance will automatically roll over and remain valid for one additional month. Starter and Core plans do not include credit rollovers.

• How can I control what I spend?

  You can easily control your spending on CodePlatform by configuring custom alerts and limits directly in the Usage section of your workspace. To keep track of costs, you can set a "Usage alert" (such as $50.00) to receive a heads-up notification when your spending reaches a specific threshold. For strict cost control, you can establish a "Usage budget" (like $80.00) that acts as a hard cap; once this limit is met, usage-based services are temporarily suspended to prevent unexpected charges. Your platform activity, measured in Agent Compute Units (ACU) and Cloud usage, is always deducted from your plan's included monthly allowance, or whichever top-up credits are closest to expiration. You will only incur additional costs if you exceed your available credits and choose to purchase on-demand top-ups, ensuring you always remain in full control of your billing.

• Can I download my source code or use GitHub?

  Yes! Code download and GitHub integrations are available on the Core, Pro, and Enterprise plans. The Starter plan is limited to sandbox environments and does not support code exports.

• What is the difference between Managed Cloud and Direct Cloud?

  We offer two backend deployment options. With Managed Cloud ($50 setup fee on Core and Pro), we spin up an isolated Google Cloud (GCP) project for you, which is fully hosted and maintained by CodePlatform. If you cancel your subscription, Managed cloud projects will be temporarily suspended. However, if you truly want to own your data and have full control over your infrastructure, we offer Direct Cloud ($500 setup fee on Core and Pro). With this option, we transfer the GCP project directly to your own GCP organization. This gives you ultimate ownership, meaning if you ever cancel your CodePlatform subscription, your Direct cloud project will continue working without interruption. Both options are fully included in the Enterprise plan.

• Do you offer refunds?

  Generally, because each Agent compute operation and cloud deployment incurs a real cost on our end, we aren't offering refunds at this time. If you experience something unusual, please reach out to our support team.

• How do I cancel my plan?

  To cancel your subscription, navigate to the Usage section in your workspace. If you cancel, the progress you've made is saved for 6 months. Every Managed cloud project will be suspended, but Direct cloud will continue working. Note that source code downloading and GitHub integration require an active Core, Pro, or Enterprise plan. If you need assistance, contact support@codeplatform.com.

• What is a CodePlatform Partner?

  It's a proven agency or expert who accelerates development with the use of CodePlatform. Explore out experts.

• Can you help me with development?

  If you are stuck, we can help! Hire a certified Expert starting at $2,000, or choose our Concierge Services starting at $10,000, where our core team builds the app for you. Browse experts to get started.

• More questions?

  Feel free to contact us.